I asked him to check as to why the line I wanted removed and the tablet were still on my account.

He said there was no order in the system for the phone and if there was it would have been shipped to me not to the store. I told him I was there to pick up my phone. Another associate (who by the way stood next to us the entire time when I had been in on Monday), helped me. He also told me that he was working that night so it would not be an issue. He told me my unlimited plan would go into effect right away, that it would be about 48 hours before the other two lines would be removed from my account, and that the phone I wanted was not in stock, but he would have it for me on Friday, Dec. We spent 90 minutes going over everything. He provided me with a form that basically laid out my monthly bill increasing about $40. I laid out exactly what I wanted, asked to be given an estimate of cost based on the changes I was making. I had the misfortune of getting Owen Ness as a sale associate. Remove a line as well as a tablet from my plan, upgrade to an unlimited plan, and purchase a new phone for myself. On NovemI went to this store to do three specific things. I would not even give this store one star if it let me.

Att wireless store